Philipp Hansmeier, M.Sc. (IBS)
Wirtschaftsinformatik, insb. Betriebliche Informationssysteme
Research Associate
- E-Mail:
- philipp.hansmeier@uni-paderborn.de
- Phone:
- +49 5251 60-5604
- Office Address:
-
Warburger Str. 100
33098 Paderborn - Room:
- Q2.316
Research
Research Interests
- Customer Experience
- Digitale Datenräume & Ökosysteme
- Künstliche Intelligenz
- Service Innovation
- Service-Ökosysteme
Publications
Selected Publications
Resource, actor, beneficiary, or agent? A service‑dominant perspective on generative artificial intelligence
J.M. Schäfer, P. Hansmeier, P. zur Heiden, D. Beverungen, Electronic Markets 36 (2026).
Artificial intelligence in digital service ecosystems—Towards a taxonomy and archetypes
P. Hansmeier, J.M. Schäfer, P. zur Heiden, Electronic Markets 36 (2026).
Towards a Service Ecosystem Perspective on Customer Experience: Insights from Hybrid (Online-Offline) Customer Journeys
P. Hansmeier, P. zur Heiden, Behaviour & Information Technology (2026) 1–30.
Formation of AI Anthropomorphism Structured by the Customer Journey – Towards a Conceptual Framework
P. Hansmeier, in: Proceedings of the Thirty-Fourth European Conference on Information Systems, 2026.
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