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Frequently Asked Questions

General information about the Hochschulsport

For further information please read the terms and conditions of participation.

 

Frequently Asked Questions - Online courses Hochschulsport

You can find frequently asked questions and answers to the online courses from the Hochschulsport here:

How do I book a course?

How do I book a course?

You can book the online sports courses from 8:00 onwards as long as places are available. The booking for the Pausenexpress starts at 10:00.

Please check the periods for our course programm here. There you can find information on the current period and when our booking starts. We advise you to book at 8:00 sharp if you have got a desired course. Because we have limited spaces and some of our courses a fully booked quite quickly. 

You can book the courses via our bookingpage. You can check on the bookingpage: what types of courses we offer, periods of every course (please notice some courses differ from our offical period), course details, prices etc.. 

Who is allowed to book a course?

Who is allowed to book a course?

Every employee as well as every student of the Paderborn University.

Employees do not have to book a sports ticket for this period.

Who is allowed to participate in the online course?

Who is allowed to participate in the online course?

An acception to our usual rules for courses at our grounds is that people, who live in the same household are allowed to participate and book a course together. Which means that only one booking is necessary. This rule only applies if you are using the same computer. 

 

 

How do the course work?

How do the course work?

The courses are held via WebEx.

You can find help on WebEx here: HilfeWiki. You can find step by step guidelines on how to use WebEx, what to do if you can’t log in etc. .

What happens once I booked a course?

What happens once I booked a course?

The day after your booking you will get a meeting number and a password. You can log in to you course each week with this information.

A description and many more answered questions can be found in the HilfeWiki of WebEx.

You do not have to download the smartphone or desktop app. You can simply log in via your browser. You won’t need to create an account for that.

We discovered that the best option to participate is via the desktop app on your computer. The advantage of login in via computer are: that you have a bigger screen and more functions than on your smartphone or browser.

For example, you can pin the speaker (your trainer) and decide yourself who else you want to see.

I cannot log in with my meeting number, what could have gone wrong?

I cannot log in with my meeting number, what could have gone wrong?

You are only able to log in to your meeting, when the trainer has started the meeting. You can usually log in 5 to 10 minutes before the course starts.

If you are not able to log in to the course, eventhough the course has startet 15 minutes ago and you did not get any information from you trainer. Please get in touch with us via mail: shk-sport(at)zb.upb(dot)de .

Why is there a capacity even though the courses are being held online?

Why is there a capacity even though the courses are being held online?

More people connecting means less quality of sound and video. Therefore, we regulate the course participants to provide a good quality of sound and video.

Our trainers are happy if you switch on your camera during the course. That’s a way for them to get feedback if all explanations are correct and understandable.

What should I keep in mind before I log into my course?

What should I keep in mind before I log into my course?

Do you have enough space? Do you have a sports mat and towel if necessary?

Do you have something to drink?

Please turn off you microphone when you log in and during the course. Of course you can switch it back on to ask question or chat to other people. We just want to avoid annoying background noises.

What happens if I get injured?

What happens if I get injured?

A difference to the normal sports courses is that you are not insured via the university. If you get injured, your own healthcare insurance will cover your expenses.

Participation at your own risk.

I cannot book a course. What could be the problem?

I cannot book a course. What could be the problem?

There are a few possible options, why you cannot book a course.

  1. The course is fully booked. Please sign in on our waiting list. For more information on that see the next question.
  2. You are not a student or employee of the University of Paderborn. Our courses are only for enrolled students and employees.
  3. Some internet browsers do not function very well with our booking system. Please try another browser.

If you have got other problems, please contact us via mail: shk-sport(at)zv.upb(dot)de.

My desired course is fully booked. Do I have a chance to get into it?

My desired course is fully booked. Do I have a chance to get into it?

As soon as all places are booked, you can sign up on our waiting list. It is the red button behind your course with the word “Warteliste”.

If you’re interested to get notified when a space in the course is available, please click on the red button “Warteliste” and leave your email address.

As soon as a space is available everyone from the waiting list gets notified. And has the same chance as you to take the place. It does not matter when you signed in on the list. Ereyone has the same chance. So you need to be quick to sign in on our booking website. There is no need to answer the e-mail that you want that spot. You can simply sign in on our website.

Please put yourself on the waiting list. It is for us a chance to see how many people are interested in that course. So we might offer an additional course. If we do so you also get notified via email.

Do courses take place on a bank holiday?

Do courses take place on a bank holiday?

 

No, they do not.

 

I cannot participate anymore / I have never participated in my course. I want to cancel my booking.

I cannot participate anymore / I have never participated in my course. I want to cancel my booking.

A cancellation is not possible. As you can read in our eligibility requirements.

If you got an injury and medical report/ sick note form a doctor, we can offer you a voucher for other courses or a cancellation as a gesture of goodwill.

In that case sent us a photo / copy of that report via e-mail and we will deal with the rest.

We are always open to constructive criticism. Write us at shk-sport(at)zv.upb(dot)de

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