Daniel Beverungen is a Full Professor for Information Systems at the University of Paderborn, Germany. His main research interests comprise service science management and engineering, business process management, information modelling, and the design and emergence of information systems. His work has been published in peer-reviewed academic journals (including European Journal of Information Systems, IEEE Transactions on Engineering Management, Business & Information Systems Engineering and Government Information Quarterly) and presented at all major Information Systems conferences. In addition, Daniel was involved in developing various industry standards. He is a member of the editorial board for the journal Business & Information Systems Engineering, a guest editor for the Information Systems Journal and other journals, and has been serving as a chair, associate editor, and reviewer for various academic conferences and journals. From 2016 - 2018, Daniel was the President of the Special Interest Group on Services (SIGSVC) in the Association for Information Systems (AIS), representing some 200 researchers from all three regions of the AIS. He is the academic head of the Service Science Competence Center at the European Research Center for Information Systems (ERCIS) and a steering committee member of the Software Innovation Campus Paderborn (SICP). As a guest researcher, he visited the TU Berlin, the University of Melbourne, the Queensland University of Technology (QUT), and the Ulsan National Institute of Science and Technology (UNIST).

2023

Bartelheimer, C.; Wolf, V.; Beverungen, D. (2023). Workarounds as Generative Mechanisms for Bottom-Up Process Innovation—Insights from a Multiple Case Study. Information Systems Journal. Forthcoming.

Becker, Jörg; Chasin, Friedrich; Rosemann, Michael; Beverungen, Daniel; Priefer, Jennifer; vom Brocke, Jan; Matzner, Martin; del Rio Ortega, Adela; Resinas, Manuel; Santoro, Flavia; Di Ciccio, Claudio; Song, Minseok; Park, Kangah (2023). City 5.0: Citizen Involvement in the Design of Future Cities. Electronic Markets. Forthcoming.

2022

Bartelheimer, C.; zur Heiden, P.; Lüttenberg, H.; Beverungen, D. (2022): Systematizing the Lexicon of Platforms in Information Systems: A Data-Driven Study. Electronic Markets 32(1), pp. 375–396. Available online.

Beverungen, D.; Hess, T.; Köster, A.; Lehrer, C. (2022): From private digital platforms to public data spaces: implications for the digital transformation. Electronic Markets, 32, pp. 493–501. Available online.Beverungen, D.; Hess, T.; Köster, A.; Lehrer, C. (2022): From private digital platforms to public data spaces: implications for the digital transformation. Electronic Markets, 32, pp. 493–501. Available online.

Röglinger, M.; Plattfaut, R.; Borghoff, V.; Kerpedzhiev, G.; Becker, J.; Beverungen, D:, vom Brocke, J.; Van Looy, A.; del Rio Ortega, A.; Rinderle-Ma, S.; Rosemann, M.; Santoro, F.M.; Trkman, P. (2022): Exogenous Shocks and Business Process Management: A Scholars’ Perspective on Challenges and Opportunities. Business & Information Systems Engineering, 64(5), pp. 669––687. Available online.

2021

Beverungen, D.; Buijs, J.C.A.M; Becker, Jörg; Di Ciccio, C.; van der Aalst, W.M.P.; Bartelheimer, C.; vom Brocke, J.; Comuzzi, M.; Kraume, K.; Leopold, H.; Matzner, M.; Mendling, J.; Ogonek, N.; Post, T.; Resinas, M.; Revoredo, K.; del-Río-Ortega, A.; La Rosa, M.; Santoro, F.M.; Solti, A.; Song, M.; Stein, A.; Stierle, M; Wolf, V. (2021): Seven Paradoxes of Business Process Management in a Hyper-Connected World. Business & Information Systems Engineering, 63(2), pp. 145–156. Available online.

Beverungen, D.; Kundisch, D.; Wünderlich, N.V.: Transforming into a Platform Provider: Strategic Options for Industrial Smart Service Providers. Journal of Service Management, 32(4), pp. 507–532. Available online.

Lüttenberg, H.; Beverungen, D.; Poniatowski, M.; Kundisch, D.; Wünderlich, N.V. (2021): Drei Strategien zur Etablierung digitaler Plattformen in der Industrie. Wirtschaftsinformatik & Management 13(2), S. 120–131. Available online.

Poniatowski, M.; Lüttenberg, H.; Beverungen, D.; Kundisch, D. (2021): Three Layers of Abstraction—A Conceptual Framework for Theorizing digital Multi-Sided Platforms. Information Systems and e-Business Management. Available online.

Weinzierl, S.; Wolf, V.; Pauli, T.; Beverungen, D.; Matzner, M. (2021): Detecting Temporal Workarounds in Business Processes –– A Deep Learning-Based Method for Analysing Event Log Data. Journal of Business Analytics 5(1), pp. 76––100. Available online.

2020

Hoffmann, M.; Wildermuth, S.; Gitzel, R.; Boyaci, A.; Gebhardt, J.; Kaul, H.; Amihai, I.; Forg, B.; Suriyah, M.; Leibfried, T.; Stich, V.; Hicking, J.; Bremer, M.; Kaminski, L.; Beverungen, D.; zur Heiden, P.; Tornede, T (2020). Integration of Novel Sensors and Machine Learning for Predictive Maintenance in Medium Voltage Switchgear to Enable the Energy and Mobility Revolutions. Sensors 2020, 20(7), 2099; Available online.

Poniatowski, M.; Lüttenberg, H.; Beverungen, D.; Kundisch, D.: Three Layers of Abstraction—A Conceptual Framework for Theorizing digital Multi-Sided Platforms. Information Systems and e-Business Management. Forthcoming.

2019

Bräuer, S.; Plenter, F.; Klör, B.; Monhof, M.; Beverungen, D.; Becker, J. (2019). Transactions for Trading Used Electric Vehicle Batteries – Theoretical Underpinning and Information Systems Design Principles. Business Research (13), pp, 311–342. Available online.

Beverungen, D., Breidbach, C.F., Poeppelbuss, J., Tuunainen, V.K. (2019). Smart service systems: An interdisciplinary perspective. Information Systems Journal (29:6), pp. 1201–1206.. Available online.

Beverungen, D., Müller, O., Matzner, M., Mendling, J., vom Brocke, J. (2019). Conceptualizing Smart Service Systems. Electronic Markets, 29(1), pp. 7–18. Available online.

2018

Klör, B., Monhof, M., Beverungen, D., & Bräuer, S. (2018). Design and Evaluation of a Model-Driven Decision Support System for Repurposing Electric Vehicle Batteries. European Journal of Information Systems (EJIS), (27:2), pp. 171–188. Available online.

Beverungen, D., Lüttenberg, H., Wolf, V. (2018). Recombinant Service Systems Engineering. Business & Information Systems Engineering 60(5), pp. 377-391. Available online.

2017

Barann, B.; Beverungen, D.; Müller, O. (2017). An open-data approach for quantifying the potential of taxi ridesharing. Decision Support Systems, 99 (July 2017), pp. 86-95. Available online.

Betzing, J.; Beverungen, D.; Becker, J.; Matzner, M.; Schmitz, G.; Bartelheimer, C.; Berendes, I.; Braun, M.; Gadeib, A.; von Hoffen, M.; Schallenberg. C. (2017). Interaktive, digitale Einkaufserlebnisse in Innenstädten. HMD — Praxis der Wirtschaftsinformatik. Available online.

Beverungen, D., Bräuer, S., Plenter, F., Klör, B., & Monhof, M. (2017). Context and Form of Information Systems for Repurposing Electric Vehicle Batteries — An Exploratory Study. Computer Science — Research and Development, 32(1), pp. 195-209.

Beverungen, D., Matzner, M., Janiesch, C. (2017). Information Systems for Smart Services (Editorial). Information Systems and e-Business Management, 15(4), pp. 781–787. Available online.

2014  

Becker, J., Beverungen, D., Knackstedt, R., Rauer, H. P., & Sigge, D. (2014). On the Ontological Expressiveness of Conceptual Modeling Grammars for Service Productivity Management. Information Systems and e-Business Management, 12(3), 337–365.  

Beverungen, D. (2014). Exploring the Interplay of the Design and Emergence of Business Processes as Organizational Routines. Business and Information Systems Engineering, 6(4), 191–202.  Beverungen, D. (2014). Über das Zusammenwirken der Gestaltung und Emergenz von Geschäftsprozessen als Organisationsroutinen. WIRTSCHAFTSINFORMATIK, 56(4), 209–222.  

2013  

Becker, J., Beverungen, D., Breuker, D., Dietrich, H.-A., & Rauer, H. P. (2013). Guidelines for Reporting Productivity Studies: A Review of the Reproducibility of DEA in the Service Sector. International Journal of Services and Operations Management, 16(3), 407–425.  

Becker, J., Beverungen, D., Knackstedt, R., Matzner, M., Müller, O., & Pöppelbuß, J. (2013). Bridging the Gap Between Manufacturing and Service Through IT-Based Boundary Objects. IEEE Transactions on Engineering Management, 60(3), 468–482.  

Becker, J., Beverungen, D., Knackstedt, R., Matzner, M., Müller, O., & Pöppelbuß, J. (2013). Designing Interaction Routines in Service Networks: A Modularity and Social Construction-Based Approach. Scandinavian Journal of Information Systems, 25(1), 37–68.  

Beverungen, D., Eggert, M., Voigt, M., & Rosemann, M. (2013). Augmenting Analytical CRM Strategies with Social BI. International Journal of Business Intelligence Research (IJBIR), 4(3), 32–49.  

Hofmann, S., Beverungen, D., Räckers, M., & Becker, J. (2013). What Makes Local Governments' Online Communications Successful? Insights from a Multi-Method Analysis of Facebook. Government Information Quarterly, 30(4), 387–396.  

Plattfaut, R., Hofmann, S., Kohlborn, T., Beverungen, D., Räckers, M., Niehaves, B., & Becker, J. (2013). Verwaltungsdienstleistungen für Personen mit eingeschränkter Mobilität: Von mobilen Bürgerdiensten zu E-Government?. eGovernment Review, 11, 14–15.  

2012  

Becker, J., Bernhold, T., Beverungen, D., Kaling, N., Knackstedt, R., Lellek, V., & Rauer, H. P. (2012). Construction of Productivity Models: A Tool Supported Approach in the Area of Facility Management. Enterprise Modelling and Information Systems Architectures, 7(1), 26–40.  

Beverungen, D., Knackstedt, R., & Winkelmann, A. (2012). Identifying e-Service Potential from Business Process Models — A Theory Nexus Approach. e-Service Journal, 8(1), 45–74.  

2011  

Becker, J., Beverungen, D., Knackstedt, R., & Müller, O. (2011). Pricing of Value Bundles: A Multi-Perspective Decision Support Approach. Enterprise Modelling and Information Systems Architectures, 6(2), 54–69.  

2010  

Backhaus, K., Becker, J., Beverungen, D., Frohs, M., Müller, O., Weddeling, M., Knackstedt, R., & Steiner, M. (2010). Enabling Individualized Recommendations and Dynamic Pricing of Value-Added Services through Willingness-to-Pay Data. Electronic Markets, 20(2), 131–146.  

Becker, J., Beverungen, D., & Knackstedt, R. (2010). The Challenge of Conceptual Modeling for Product-Service Systems — Status-quo and Perspectives for Reference Models and Modeling Languages. Information Systems and e-Business Management (ISeB), 8(1), 12–32.  

Becker, J., Beverungen, D., Knackstedt, R., & Winkelmann, A. (2010). Fostering the Virtualization of Service Processes and Touch Points — Identification and Documentation of E-Service Potential in Retail Networks. Lecture Notes in Informatics, P-177(INFORMATIK 2010 — Business Process and Service Science — Proceedings of ISSS and BPSC), 63–79.  

2009  

Becker, J., Beverungen, D., Knackstedt, R., & Müller, O. (2009). Model-Based Decision Support for the Customer-Specific Configuration of Value Bundles. Enterprise Modelling and Information Systems Architectures, 4(1), 26–38.  

2008  

Beverungen, D., Knackstedt, R., & Müller, O. (2008). Entwicklung Serviceorientierter Architekturen zur Integration von Produktion und Dienstleistung — Eine Konzeptionsmethode und ihre Anwendung am Beispiel des Recyclings elektronischer Geräte. Wirtschaftsinformatik, 50(3), 220–234.  

2007 

Becker, J., Winkelmann, A., Beverungen, D., & Janiesch, C. (2007). Bereitstellung von Artikelstammdaten. HMD — Praxis der Wirtschaftsinformatik, 44(258), 45–56.

2022

zur Heiden, P.; Beverungen, D. (2022). A Renaissance of Context in Design Science Research. In: Proceedings of the 55th Hawaii International Conference on System Sciences (HICSS).

zur Heiden, P.; Müller, J.; Beverungen, D. (2022). Utilizing Geographic Information Systems for Condition-Based Maintenance on the Energy Distribution Grid. In: Proceedings of the 55th Hawaii International Conference on System Sciences (HICSS).

Löhr, B.; Brennig, K.; Bartelheimer, C.; Beverungen, D.; Müller, O. (2022). Process Mining of Knowledge-Intensive Processes: An Action Design Research Study in Manufacturing. In: Proceedings of the 20th Business Process Management (BPM) Conference, Münster, Germany.

Weinzierl, S.; Bartelheimer, C.; Zilker, S.; Beverungen, D.; Matzner, M. (2022). A Method for Predicting Workarounds in Business Processes. In: Proceedings of the 26th Pacific Asia Conference on Information Systems (PACIS), Taipei/Sydney (Virtual Conference).

2022

zur Heiden, P.; Beverungen, D. (2022). A Renaissance of Context in Design Science Research. In: Proceedings of the 55th Hawaii International Conference on System Sciences (HICSS).

zur Heiden, P.; Müller, J.; Beverungen, D. (2022). Utilizing Geographic Information Systems for Condition-Based Maintenance on the Energy Distribution Grid. In: Proceedings of the 55th Hawaii International Conference on System Sciences (HICSS).

2021

Beverungen, D.; Overhage, S.; Gorlick, A.; Moerchel, P.; Schuermann, S. (2021). Blockchains for Pay-Per-Use Business Models: Insights from a Design Research Study. In: Proceedings of the 54th Hawaii International Conference on System Sciences (HICSS).

Kucklick, J.-P.; Müller, J.; Beverungen, D.; Müller, O. (2021). Quantifying the Impact of Location Data for Real Estate Appraisal — A GIS-Based Deep Learning Approach. In: Proceedings of the 29th European Conference on Information Systems (ECIS), Virtual AIS Conference.

2020

zur Heiden, P.; Berendes, C.I.; Beverungen, D. (2020). Designing City Center Area Recommendation Systems. In: Proceedings of the 15th International Conference on Wirtschaftsinformatik 2017 / 15. Internationale Tagung Wirtschaftsinformatik, Potsdam, Germany.

Weinzierl, S.; Wolf, V.; Pauli, T.; Beverungen, D.; Matzner, M. (2020): Detecting Workarounds in Business Processes — A Deep Learning Method for Analyzing Event Logs. In: Proceedings of the 28th European Conference on Information Systems (ECIS), Marrakech, Morocco.

Wolf, V.; Franke, A.; Bartelheimer, C.; Beverungen, D. (2020). Establishing Smart Service Systems is a Challenge: A Case Study on Pitfalls and Implications. In: Proceedings of the 15th International Conference on Wirtschaftsinformatik / 15. Internationale Tagung Wirtschaftsinformatik, Potsdam, Germany.

2019

Betzing J.H.; Bartelheimer, C.; Niemann, M.; Berendes, C.I.; Beverungen, D. (2019). Quantifying the Impact of Geospatial Recommendations: A Field Experiment in High Street Retail. In: Proceedings of the 27th European Conference on Information Systems (ECIS), Stockholm-Uppsala, Sweden.

Wolf, V.; Bartelheimer, C.; Beverungen, D. (2019). Digitalization of Work Systems—An Organizational Routines’ Perspective. In: Proceedings of the 52nd Hawaii International Conference on System Sciences (HICSS-52), Maui, Hawaii.

Wolf, V.; Beverungen, D. (2019). Conceptualizing the Impact of Workarounds – An Organizational Routines’ Perspective. In: Proceedings of the 27th European Conference on Information Systems (ECIS), Stockholm-Uppsala, Sweden.

2018

Bartelheimer, C., Betzing, J. H., Berendes, I., & Beverungen, D. (2018). Designing Multi-sided Community Platforms for Local High Street Retail. In: Proceedings of the 26th European Conference on Information Systems (ECIS), Portsmouth, UK.

Berendes, C. I., Bartelheimer, C., Betzing, J. H., & Beverungen, D. (2018). Data-driven Customer Journey Mapping in Local High Streets: A Domain-specific Modeling Language. In: Proceedings of the 39th International Conference on Information Systems, San Francisco, USA.

Betzing, J.; Beverungen, D.; Becker, J. (2018). Design Principles for Co-Creating Digital Customer Experience in High Street Retail. In: Proceedings of the Multikonferenz Wirtschaftsinformatik 2018 (MKWI 2018), Lüneburg, Germany.

Lüttenberg, H.; Bartelheimer, C.; Beverungen, D. (2018). Designing Predictive Maintenance for Agricultural Machines. In: Proceedings of the 26th European Conference on Information Systems (ECIS), Portsmouth, UK.

2017

Beverungen, D.; Lüttenberg, H.; Wolf, V. (2017). Recombinant Service System Engineering. In: Proceedings of the 13th International Conference on Wirtschaftsinformatik 2017 / 13. Internationale Tagung Wirtschaftsinformatik, St. Gallen, Switzerland.

Klör, B., Monhof, M., Bräuer, S., & Beverungen, D. (2017). Recommendation and Configuration of Value-Added Services for Repurposing Electric Vehicle Batteries: A Vertical Software Prototype. Proceedings of the 19th IEEE Conference on Business Informatics (CBI 2017), Thessaloniki, Greece.

2016

Bräuer, S., Monhof, M., Klör, B., Plenter, F., Siemen, C., & Beverungen, D. (2016). Residential Energy Storage from Repurposed Electric Vehicle Batteries — Market Overview and Development of a Service-Centered Business Model. In. Proceedings of the IEEE Conference on Business Informatics (CBI 2016), Paris, France.

2015

Beverungen, D., Klör, B., Bräuer, S., & Monhof, M. (2015). Will They Die Another Day? A Decision Support Perspective on Reusing Electric Vehicle Batteries. In Proceedings of the Twenty-Third European Conference on Information Systems (ECIS 2015), Münster.

Klör, B., Beverungen, D., Bräuer, S., Plenter, F., & Monhof, M. (2015). A Market for Trading Used Electric Vehicle Batteries — Theoretical Foundations and Information Systems. In Proceedings of the Twenty-Third European Conference on Information Systems (ECIS 2015), Münster.

Klör, B., Bräuer, S., Beverungen, D., & Monhof, M. (2015). A Domain-Specific Modeling Language for Electric Vehicle Batteries. In: Proceedings of the 12. International Conference on Wirtschaftsinformatik 2015 (WI 2015), Osnabrück, 1038–1054.

Monhof, M., Beverungen, D., Klör, B., & Bräuer, S. (2015). Extending Battery Management Systems for Making Informed Decisions on Battery Reuse. In Donnellan, B., Helfert, M., Kenneally, J., VanderMeer, D., Rothenberger, M., & Winter, R. (Eds.), New Horizons in Design Science: Broadening the Research Agenda (pp. 447–454). Lecture Notes in Computer Science: Vol. 9073. Springer International Publishing.

2014

Monhof, M., Beverungen, D., Klör, B., & Bräuer, S. (2015). Extending Battery Management Systems for Making Informed Decisions on Battery Reuse. In Donnellan, B., Helfert, M., Kenneally, J., VanderMeer, D., Rothenberger, M., & Winter, R. (Eds.), New Horizons in Design Science: Broadening the Research Agenda (pp. 447–454). Lecture Notes in Computer Science: Vol. 9073. Springer International Publishing.

Klör, B., Bräuer, S., Beverungen, D., & Matzner, M. (2014). IT-basierte Dienstleistungen für die Elektromobilität — Konzeptioneller Rahmen und Literaturanalyse. In Proceedings of the Multikonferenz Wirtschaftsinformatik 2014 (MKWI 2014), Paderborn, 2047–2066.

2013

Becker, J., Beverungen, D., Breuker, D., Dietrich, H.-A., & Rauer, H. P. (2013). Performance Benchmarking for Designing Interaction Routines — Managing Trade-offs in Service Co-creation with the Data Envelopment Analysis. In Proceedings of the European Research Conference on Information Systems (ECIS) 2013, Utrecht, Netherlands, Paper 185.

Beverungen, D. (2013). On the Design of IT Artifacts and the Emergence of Business Processes as Organizational Routines. In Proceedings of the 34th International Conference on Information Systems (ICIS), Milan, Italy.

Dillon, S., Deakins, E., Beverungen, D., Kohlborn, T., Hofmann, S., & Räckers, M. (2013). Local e-Government Transformation — An International Comparison. In Proceedings of the WEBIST, Aachen, Germany, 361–367.

Hofmann, S., Räckers, M., Beverungen, D., & Becker, J. (2013). Old Blunders in New Media? How Local Governments Communicate with Citizens in Online Social Networks. In Proceedings of the 46th Hawaii International Conference on System Sciences (HICSS-46), Maui, Hawaii.

Malsbender, A., Beverungen, D., Voigt, M., & Becker, J. (2013). Capitalizing on Social Media Analysis — Insights from an Online Review on Business Models. In Proceedings of the Americas Conference on Information Systems (AMCIS2013), Chicago, IL, USA.

Malsbender, A., Recker, J., Kohlborn, T., Beverungen, D., & Tanwer, S. (2013). Much Ado about Nothing? Tracing the Progress of Innovations Borne on Enterprise Social Network Sites. In Proceedings of the 34th International Conference on Information Systems (ICIS), Milan, Italy.

Malsbender, A., Voigt, M., Beverungen, D., & Rosemann, M. (2013). Digital Social Signal Processing — Theoretical Underpinning and Research Agenda. In Proceedings of the Pacific Asia Conference on Information Systems (PACIS), Jeju Island, Korea, 1–12.

Plattfaut, R., Kohlborn, T., Hofmann, S., Beverungen, D., Niehaves, B., Räckers, M., & Becker, J. (2013). Unravelling (E-)Government Channel Selection: A Quantitative Analysis of Individual Customer Preferences in Germany and Australia. In Proceedings of the 46th Hawaii International Conference on System Sciences, Maui, Hawaii, USA, 1983–1991.

2012

Becker, J., Bernhold, T., Beverungen, D., Kaling, N., Knackstedt, R., Lellek, V., & Rauer, H. P. (2012). Softwaregestützte Konstruktion von Produktivitätsmodellen im Facility Management. In Proceedings of the Fachtagung Modellierung 2012, Workshop Dienstleistungsmodellierung (DLM) 2012, Bamberg, Deutschland, 208–226.

Becker, J., Beverungen, D., Breuker, D., & Rauer, H. P. (2012). Resolving trade-offs in Service Performance Benchmarking using Data Envelopment Analysis. In Proceedings of the 16th Pacific Asian Conference on Information Systems (PACIS) 2012, Ho Chi Minh City, Vietnam, Paper 56.

Becker, J., Beverungen, D., Knackstedt, R., Rauer, H. P., & Sigge, D. (2012). Service Productivity Management — Status Quo and Directions for the Design of Conceptual Modeling Grammars. In Proceedings of the 45th Hawaii International Conference on System Sciences (HICSS) 2012, Kauai, USA, 1522–1531.

Heide, T., Tumbas, S., Beverungen, D., Knackstedt, R., & Becker, J. (2012). Global versus Local Properties of Service Science: Insights from a Comparative International Study on Research Results. In Proceedings of the European Association for Research on Services (RESER), Bucharest, Romania, 1–21.

Rosemann, M., Eggert, M., Voigt, M., & Beverungen, D. (2012). Leveraging Social Network Data for Analytical CRM Strategies — The Introduction of Social BI. In Proceedings of the 20th European Conference on Information Systems, Barcelona, Spain, 1–12.

2011

Becker, J., Beverungen, D., & Breuker, D. (2011). Conceptualizing Service Network Productivity — A Looped DEA Approach. In Proceedings of the XII European Workshop on Efficiency and Productivity Analysis, Verona, Italy.

Becker, J., Beverungen, D., Breuker, D., Dietrich, H.-A., Knackstedt, R., & Rauer, H. P. (2011). How to Model Service Productivity for Data Envelopment Analysis? A Meta-Design Approach. In Proceedings of the 19th European Conference on Information Systems (ECIS) 2011, Helsinki, Finland, Paper 111.

Becker, J., Beverungen, D., Knackstedt, R., Dietrich, H.-A., Breuker, D., Rauer, H. P., & Sigge, D. (2011). Do we need new theories on service productivity? — Status Quo and implications from contemporary research. In Proceedings of the XXI. International Research on Service Conference (RESER) 2011, Hamburg, Germany, 146–147.

Becker, J., Beverungen, D., Knackstedt, R., Matzner, M., & Müller, O. (2011). Information Needs in Service Systems — A Framework for Integrating Service and Manufacturing Business Processes. In Proceedings of the Hawaii International Conference on System Sciences (HICSS-44), Koloa, HI, USA.

Becker, J., Beverungen, D., Matzner, M., Müller, O., & Pöppelbuß, J. (2011). Design Science in Service Research: A Framework-Based Review of IT Artifacts in Germany. In Jain, H., Sinha, A. P., & Vitharana, P. (Eds.), Service-Oriented Perspectives in Design Science Research: Proceedings of the 6th International Conference DESRIST 2011 (pp. 366–375). Lecture Notes in Computer Science: Vol. 6629. Berlin: Springer.

Beverungen, D. (2011). Mapping the Emerging Field of Service Science: Insights from a Citation Network and Cocitation Network Analysis. In Proceedings of the 32nd International Conference on Information Systems, Shanghai, China.

Beverungen, D., Kohlborn, T., & Fielt, E. (2011). The Morphology of Service Bundling Settings. In Proceedings of the 22nd Australasian Conference on Information Systems, Sydney, Australia.

Beverungen, D., Wittchen, M., & Becker, J. (2011). Where are the participants? Including motivational aspects into theorizing and design in IS Research. In Proceedings of the 19th European Conference on Information Systems, Helsinki, Finland.

Hellingrath, B., Becker, J., Beverungen, D., Böhle, C., & Räckers, M. (2011). On the Coalescence of Supply Networks and Information Systems. In Proceedings of the EMNet, Limassol, Zypern.

2010

Backhaus, K., Becker, J., Beverungen, D., Broeker, O., Knackstedt, R., Nikula, A., & Wilken, R. (2010). Produktivitätsbenchmarking als Bestandteil eines integrierten Ansatzes zur Vermarktung hybrider Leistungsbündel. In Proceedings of the 40. Jahrestagung der Gesellschaft für Informatik, Leipzig, Germany.

Backhaus, K., Becker, J., Beverungen, D., Frohs, M., Müller, O., & Weddeling, M. (2010). Incorporating Willingness-to-Pay Data into Online Recommendations for Value-Added Services. In Proceedings of the 18th European Conference on Information Systems, Pretoria, South Africa.

Becker, J., Beverungen, D., Blinn, N., Fellmann, M., Knackstedt, R., Nüttgens, M., & Thomas, O. (2010). Produktivitätsmanagement hybrider Leistungsbündel — Auf dem Weg zu einer Produktivitätsmanagementsystematik für effiziente Wertschöpfungspartnerschaften. In Proceedings of the Multikonferenz Wirtschaftsinformatik, Göttingen, Germany.

Becker, J., Beverungen, D., Blinn, N., & Nüttgens, M. (2010). Assumptions in Service Research — A Multi-Theoretical Perspective on the Development of Standards for the Integration of Goods and Services. In Proceedings of the 20th International RESER Conference, Gothenburg, Sweden.

Becker, J., Beverungen, D., Matzner, M., & Müller, O. (2010). Total Costs of Service Life: The Need of Decision Support in Selecting, Comparing and Orchestrating Services. In Morin, J.-H., Ralyté, J., & Snene, M. (Eds.), Exploring Service Sciences (pp. 282–288). Lecture Notes in Business Information Processing (LNBIP): Vol. 53. Berlin: Springer.

Becker, J., Beverungen, D., Matzner, M., & Müller, O. (2010). Total Cost of Service Life — Decision Support for Selecting and Orchestrating Services. In Proceedings of the IADIS International Conference e-Society 2010, Porto, Portugal, 322–329.

Beverungen, D. (2010). Implementing Value-Driven Service Management — Towards an IT Artifact-Based Approach for Managing Customer Solutions. In Proceedings of the 10th European Academy of Management Conference, Rome, Italy.

2009

Becker, J., Beverungen, D., Blinn, N., Knackstedt, R., Nüttgens, M., Thomas, O., & Fellmann, M. (2009). Productivity management for customer solutions — Towards a performance management system for efficient service value networks. In Proceedings of the 29th International RESER Conference, Budapest, Hungary.

Becker, J., Beverungen, D., Knackstedt, R., & Matzner, M. (2009). Configurative Service Engineering — A Rule-Based Configuration Approach for Versatile Service Processes in Corrective Maintenance. In Proceedings of the 42nd Hawai'i International Conference of System Sciences, Waikoloa, HI, USA.

Becker, J., Beverungen, D., Knackstedt, R., Matzner, M., Müller, O., & Pöppelbuß, J. (2009). A Framework for Design Research in the Service Science Discipline. In Proceedings of the 15th Americas Conference on Information Systems, San Francisco, USA.

Becker, J., Beverungen, D., Matzner, M., & Müller, O. (2009). Design Requirements to Support Information Flows for Providing Customer Solutions: A Case Study in the Mechanical Engineering Sector. In Alt, R., Fähnrich, K.-P., & Franczyk, B. (Eds.), Proceedings of the First International Symposium on Services Science (ISSS'09) (pp. 75–85). Leipziger Beiträge zur Wirtschaftsinformatik: Vol. 5. Berlin: Logos.

2008

Becker, J., Beverungen, D., & Knackstedt, R. (2008). Reference Models and Modeling Languages for Product-Service Systems — Status-Quo and Perspectives for Further Research. In Proceedings of the 41st Hawai'i International Conference on System Sciences, Waikoloa, Hawaii.

Becker, J., Beverungen, D., Knackstedt, R., & Müller, O. (2008). Modeling, Customer-Specific Configuration and Calculation of Value Bundles. In Proceedings of the 14th Americas Conference on Information Systems, Toronto, Canada.

Beverungen, D., Kaiser, U., Knackstedt, R., Krings, R., & Stein, A. (2008). Konfigurative Prozessmodellierung der hybriden Leistungserstellung in Unternehmensnetzwerken des Maschinen- und Anlagenbaus. In Proceedings of the Multikonferenz Wirtschaftsinformatik (MKWI 2008), München, 735–747.

Winkelmann, A., Beverungen, D., Janiesch, C., & Becker, J. (2008). Improving the Quality of Article Master Data — Specification of an Integrated Master Data Platform for Promotions in Retail. In Proceedings of the 16th European Conference on Information Systems, Galway, Ireland.

2007

Klose, K., Knackstedt, R., & Beverungen, D. (2007). Identification of services — A stakeholder-based approach to SOA development and its application in the area of production planning. In Proceedings of the 15th European Conference on Information System, St. Gallen, Switzerland.

2022

Bartelheimer, C.; Beverungen, D.; zur Heiden, P.; Berendes, C.I.; Hoffmeister, B.; Niemann, M.; Betzing, J.H.; Becker, J. (2022). Feldstudien zur Evaluation der smartmarket²-Plattform. In: Beverungen, D.; Becker, J.; Gadeib, A.; Schmitz, G. (eds.) (2022). Interaktive Einkaufserlebnisse in Innenstädten –– Digitale Dienstleistungen mit der smartmarket²-Plattform. Wiesbaden, SpringerGabler, S. 223–239.

Beverungen, D.; zur Heiden, P.; Bartelheimer, C.; Berendes, C.I.; Hoffmeister, B.; Niemann, M.; Betzing, J.H.; Becker, J. (2022). Herausforderungen der Digitalisierung für den innerstädtischen Einzelhandel. In: Beverungen, D.; Becker, J.; Gadeib, A.; Schmitz, G. (eds.) (2022). Interaktive Einkaufserlebnisse in Innenstädten –– Digitale Dienstleistungen mit der smartmarket²-Plattform. Wiesbaden, SpringerGabler, S. 1–19.

Betzing, J.H.; Berendes, C.I.; zur Heiden, P.; Bartelheimer, C.; Niemann, M.; Hoffmeister, B.; Becker, J.; Beverungen, D. (2022). Die smartmarket²-Plattform. In: Beverungen, D.; Becker, J.; Gadeib, A.; Schmitz, G. (eds.) (2022). Interaktive Einkaufserlebnisse in Innenstädten –– Digitale Dienstleistungen mit der smartmarket²-Plattform. Wiesbaden, SpringerGabler, S. 175–221.

Betzing, J.H.; Hoffmeister, B.; Niemann, M.; Becker, J.; zur Heiden, P.; Bartelheimer, C.; Berendes, C.I.; Beverungen, D. (2022). Digitalisierungswege in Innenstädten. In: Beverungen, D.; Becker, J.; Gadeib, A.; Schmitz, G. (eds.) (2022). Interaktive Einkaufserlebnisse in Innenstädten –– Digitale Dienstleistungen mit der smartmarket²-Plattform. Wiesbaden, SpringerGabler, S. 97–124.

zur Heiden, P.; Berendes, C.I.; Bartelheimer, C.; Betzing, J.H.; Niemann, M.; Hoffmeister, B.; Beverungen, D.; Becker, J. (2022). Ergänzende Konzepte und Werkzeuge zur Digitalisierung des innerstädtischen Einzelhandels. In: Beverungen, D.; Becker, J.; Gadeib, A.; Schmitz, G. (eds.) (2022). Interaktive Einkaufserlebnisse in Innenstädten –– Digitale Dienstleistungen mit der smartmarket²-Plattform. Wiesbaden, SpringerGabler, S. 351–376.

zur Heiden, P.; Priefer, J.; Beverungen, D. (2022): Smart Service für die prädiktive Instandhaltung zentraler Komponenten des Mittelspannungs-Netzes. In: Bruhn, M. und Hadwich, K. (eds.) (2022): Smart Services Band 1: Konzepte – Methoden – Prozesse. SpringerGabler, Wiesbaden, S. 435–458.

Niemann, M.; Betzing, J.H.; Hoffemeister, B.; Augustin, S.; Becker, J.; zur Heiden, P.; Bartelheimer, C.; Berendes, C.I.; Beverungen, D. (2022). Anforderungen an digitale Plattformen für Innenstädte. In: Beverungen, D.; Becker, J.; Gadeib, A.; Schmitz, G. (eds.) (2022). Interaktive Einkaufserlebnisse in Innenstädten –– Digitale Dienstleistungen mit der smartmarket²-Plattform. Wiesbaden, SpringerGabler, S. 157–173.

2021

Beverungen, D.; Wolf, V.; Bartelheimer, C.; Franke, A. (2021): Digitale Transformation von Dienstleistungssystemen –– Beidhändige Innovationen für vernetzte Wertschöpfungsszenarien. In: Beverungen, D.; Schumann, J.H.; Stich, V.; Strina, G. (Eds.): Dienstleistungsinnovationen durch Digitalisierung. Band 2: Prozesse –– Transformation –– Wertschöpfungsnetzwerke. Wiesbaden, SpringerGabler.

2019

Beverungen, D.; Matzner, M.; Pöppelbuß, J. (2019): Structure, Structure, Structure? Designing and Managing Smart Service Systems as Socio-Technical Structures. In: The Art of Structuring: Bridging the Gap Between Information Systems Research and Practice (Festschrift für Prof. Dr. Dr. h.c. Dr. h.c. Jörg Becker), pp. 361–372.

Beverungen, D.; Bartelheimer, C.; Wolf, V. (2019): Smart Service Systems als Handlungsfeld einer konvergierenden Dienstleistungsforschung. In: Stich, V.; Schumann, J.H.; Beverungen, D.; Gudergan, G.; Jussen, P. (Eds.): Digitale Dienstleistungsinnovationen – Smart Services agil und kundenorientiert entwickeln. Wiesbaden, SpringerVieweg, pp. 227–243.

Beverungen, D.; Hindersmann, C.; Menne, S.; Nowak, S.; Obeidi, S. und Plenter, F. (2019): Forschungsausblick zur Umwidmung und Weiterverwendung von Traktionsbatterien. Wiesbaden, SpringerVieweg, pp. 335–350.

Beverungen, D.; Menne. S.; Nowak, S.; Obeidi, S.; Plenter, F. und Hindersmann, C. (2919): Einführung in die Umwidmung und Weiterverwendung von Traktionsbatterien. Wiesbaden, SpringerVieweg, pp. 1–20.

Betzing, J. H.; Beverungen, D.; Becker, J.; Matzner, M.; Schmitz, G.; Bartelheimer, C.; Berendes, I.; Braun, M.;  Gadeib, A.; von Hoffen, M. und Schallenberg, C.  (2019): Interaktive, digitale Einkaufserlebnisse in Innenstädten. In: Robra-Bissantz, S.; Lattemann, C. (Eds.) (2019): Digital Customer Experience: Mit digitalen Diensten Kunden gewinnen und halten. Wiesbaden, SpringerVieweg, pp. 109–121.

Betzing, J. H.; Beverungen, D.; Becker, J. (2019): Gestaltungsprinzipien für mobile, kontextbezogene Dienste zur Ko-Kreation digitaler Einkaufserlebnisse im Einzelhandel. In: Robra-Bissantz, S.; Lattemann, C. (Eds.): Digital Customer Experience: Mit digitalen Diensten Kunden gewinnen und halten. Wiesbaden, SpringerVieweg, pp. 123–138

2018

Lüttenberg, H., Wolf, V., & Beverungen, D. (2018). Service (Systems) Engineering für die Produktion. In: Meyer, K. & Klingner, S. (Eds.): Service Engineering – Von Dienstleistungen zu digitalen Service-Systemen. SpringerGabler, Wiesbaden, pp. 31–49.

Beverungen, D.; Wolf, V.; Bartelheimer, C. (2018). Digitale Transformation von Dienstleistungssystemen. In: Bruhn, M.; Hadwich, K. (Eds.): Service Business Development – Methoden, Erlösmodelle, Marketinginstrumente. SpringerGabler, Wiesbaden, pp. 395–423.

Kundisch, D., Beverungen, D. (2018). Als Wirtschaftsinformatiker die digitale Transformation in Organisationen gestalten. In: Perspektiven für Informatiker 2019, e-fellows.net, pp. 22–26

2017

Beverungen, D.; Matzner, M. (2017). Informationsmodellierung in Dienstleistungssystemen. In: Corsten, H.; Roth, S. (Hrsg.): Handbuch Dienstleistungsmanagement. Verlag Franz Vahlen, München, pp. 519–536.

2015

Beverungen, D., Bräuer, S., Gierke, A., Hirose, K., Klör, B., Monhof, M., Nowak, S., Obeidi, S., Plenter, F., Ratzke, T., Stieger, A., Wieczorek, C., & Zenz, S. (2015). End-Of-Life Solutions für Traktionsbatterien (EOL-IS). In Beverungen, D., Fabry, C., Ganz, W., Matzner, M., & Satzger, G. (Eds.), Dienstleistungsinnovationen für Elektromobilität: Märkte, Geschäftsmodelle, Kooperationen (1). Stuttgart: Fraunhofer-Verlag, pp. 52–75.

2014

Backhaus, K., Becker, J., Beverungen, D., Breuker, D., Bröker, O., Brüne, P. A., Dietrich, H.-A., Knackstedt, R., Rauer, H. P., Reichle, F., & Wilken, R. (2014). Effizienzmessung industrieller Dienstleistungen mittels Data Envelopment Analysis (ServDEA). In Möller, K., & Schultze, W. (Eds.), Produktivität von Dienstleistungen. Springer Fachmedien Wiesbaden, pp. 53–133.

2013

Becker, J., Bernhold, T., Beverungen, D., Kaling, N., Knackstedt, R., Lellek, V., & Rauer, H. P. (2013). Softwaregestützte Konstruktion von Produktivitätsmodellen im Facility Management. In Thomas, O., & Nüttgens, M. (Eds.), Dienstleistungsmodellierung 2012: Product-Service Systems und Produktivität. Wiesbaden: Springer Gabler, pp. 208–226.

2012

Becker, J., Beverungen, D., & Knackstedt, R. (2012). A Method for Selectively Designing Modeling Languages for Product-Service Systems. In Dolk, D. G. J. (Ed.), Modeling for Decision Support in Network-Based Services: The Application of Quantitative Modeling to Service Science. Lecture Notes in Business Information Processing (LNBIP): Vol. 42. Springer, Berlin Heidelberg, pp. 87–117.

Becker, J., Knackstedt, R., Beverungen, D., Dietrich, H.-A., Breuker, D., & Rauer, H. P. (2012). Ansätze zur methodischen Unterstützung der Konstruktion von Produktivitätsmodellen für die Data Envelopment Analysis — Entwicklung eines Softwareprototypen zur Umsetzung und Evaluation. In Böhmann, T., Knackstedt, R., Leimeister, J. M., Nüttgens, M., & Thomas, O. (Eds.), Service Engineering — Management. Norderstedt: BoD — Books on Demand, pp. 127–139.

Beverungen, D., Matzner, M., Müller, O., & Becker, J. (2012). Product-Service System Approaches. In Barros, A., & Oberle, D. (Eds.), Handbook of Service Description. New York: Springer US, pp. 19–44.

2011

Becker, J., Beverungen, D., Knackstedt, R., Matzner, M., Müller, O., & Pöppelbuß, J. (2011). Integrierte Informationslogistik in der hybriden Wertschöpfung. In Gatermann, I., & Fleck, M. (Eds.), Mit Dienstleistungen die Zukunft gestalten: Impulse aus Forschung und Praxis. Beiträge der 8. Dienstleistungstagung des BMBF. Frankfurt am Main: Campus Verlag, pp. 247–255.

Becker, J., Beverungen, D., Knackstedt, R., & Stein, A. (2011). Engineering, Sales, and Delivery of Modular Value Bundles — A Framework for Configurative Modeling. In Böhmann, T., Burr, W., Herrmann, T., & Krcmar, H. (Eds.), Implementing International Services: A tailorable method for market assessment, modularization, and process transfer. Gabler, Wiesbaden, pp. 399–42.

2010

Becker, J., Beverungen, D., Knackstedt, R., Müller, O., & Müller, S. (2010). TCO-as-a-Service — Servicebasierte Lebenszyklusrechnung für hybride Leistungsbündel. In Becker, J., Knackstedt, R., Müller, O., & Winkelmann, A. (Eds.), Vertriebsinformationssysteme — Standardisierung, Individualisierung, Hybridisierung und Internetisierung. Springer, Berlin Heidelberg, pp. 161–174.

Beverungen, D., Knackstedt, R., & Winkelmann, A. (2010). E-Services im Handel — Auffindung und Dokumentation von Potenzialen zur Digitalisierung von Dienstleistungen für Hersteller und Kunden. In Becker, J., Knackstedt, R., Müller, O., & Winkelmann, A. (Eds.), Vertriebsinformationssysteme — Standardisierung, Individualisierung, Hybridisierung und Internetisierung. Springer. Berlin Heidelberg, pp. 177–193.

2008

Backhaus, K., Becker, J., Beverungen, D., Knackstedt, R., & Weddeling, M. (2008). Zahlungsbereitschaften für Geschäftsmodelle produktbegleitender Dienstleistungen — Wirtschaftlichkeit bei der Vermarktung hybrider Produkte. In Gatermann, I., & Fleck, M. (Eds.), Technologie und Dienstleistung: Innovationen in Forschung, Wissenschaft und Unternehmen Beiträge der 7. Dienstleistungstagung des BMBF, pp. 383–391.

Becker, J., Beverungen, D., Knackstedt, R., Glauner, C., Stypmann, M., Rosenkranz, C., Schmitt, R., Hatfield, S., Schmitz, G., Eberhardt, S., Dietz, M., Thomas, O., Walter, P., Lönngren, H., & Leimeister, J. (2008). Ordnungsrahmen für die hybride Wertschöpfung. In Thomas, O., & Nüttgens, M. (Eds.), Dienstleistungsmodellierung — Methoden, Werkzeuge und Branchenlösungen. Physica-Verlag, Heidelberg, pp. 109–128.

Becker, J., Beverungen, D., & Knackstedt, R. (2008). Wertschöpfungsnetzwerke von Produzenten und Dienstleistern als Option zur Organisation der Erstellung hybrider Leistungsbündel. In Becker, J., Knackstedt, R., & Pfeiffer, D. (Eds.), Wertschöpfungsnetzwerke — Konzepte für das Netzwerkmanagement und Potenziale aktueller Informationstechnologien. Physica-Verlag, Heidelberg, pp. 3–31..

Becker, J., Beverungen, D., Knackstedt, R., & Müller, O. (2008). Konzeption einer Modellierungssprache zur softwarewerkzeugunterstützten Modellierung, Konfiguration und Bewertung hybrider Leistungsbündel. In Thomas, O., & Nüttgens, M. (Eds.), Dienstleistungsmodellierung — Methoden, Werkzeuge und Branchenlösungen, pp. 53–70.

Becker, J., Winkelmann, A., Beverungen, D., & Janiesch, C. (2008). Stammdatenkonzept für elektronische Verkaufsförderungsaktionen im Wertschöpfungsdreieck Hersteller, Händler und Kunde. In Becker, J., Knackstedt, R., & Pfeiffer, D. (Eds.), Wertschöpfungsnetzwerke: Konzepte für das Netzwerkmanagement und Potenziale aktueller Informationstechnologien, pp. 193–208.

2022

Beverungen, D.; Becker, J.; Gadeib, A.; Schmitz, G. (Eds.) (2022). Interaktive Einkaufserlebnisse in Innenstädten –– Digitale Dienstleistungen mit der smartmarket²-Plattform. Wiesbaden, SpringerGabler. Link.

2021

Beverungen, D.; Schumann, J.H.; Stich, V.; Strina, G. (Eds.) (2021). Dienstleistungsinnovationen durch Digitalisierung. Band 2: Prozesse –– Transformation –– Wertschöpfungsnetzwerke. Wiesbaden, SpringerGabler. Link.

2020

Beverungen, D.; Schumann, J.H.; Stich, V.; Strina, G. (Eds.) (2020). Dienstleistungsinnovationen durch Digitalisierung. Band 1: Geschäftsmodelle –– Methoden –– Umsetzungsbeispiele. Wiesbaden, SpringerGabler. Link.

2019

Becker, J., Beverungen, D., Winter, M., Menne, S. (Eds.) (2019). Umwidmung und Weiterverwendung von Traktionsbatterien – Szenarien, Dienstleistungen und Entscheidungsunterstützung, Wiesbaden: SpringerVieweg. Link.

Stich, V.; Schumann, J.H.; Beverungen, D.; Gudergan, G.; Jussen, P. (Eds.) (2019): Digitale Dienstleistungsinnovationen – Smart Services agil und kundenorientiert entwickeln. Wiesbaden, SpringerVieweg. Link.

2015

Beverungen, D., Fabry, C., Ganz, W., Matzner, M., & Satzger, G. (Eds.) (2015). Dienstleistungsinnovationen für Elektromobilität: Märkte, Geschäftsmodelle, Kooperationen. Stuttgart: Fraunhofer-Verlag.

2010

Backhaus, K., Becker, J., Beverungen, D., Frohs, M., Knackstedt, R., Müller, O., Steiner, M., & Weddeling, M. (2010). Vermarktung hybrider Leistungsbündel — Das ServPay Konzept. Berlin, Heidelberg: Springer. Link.

2019

Deutsches Institut für Normung e.V. (2019). DIN SPEC 33453: Entwicklung digitaler Dienstleistungssysteme. Berlin: Beuth Verlag.

2010

Deutsches Institut für Normung e.V. (2010). PAS 1091: Schnittstellenspezifikationen zur Integration von Sach- und Dienstleistung. Berlin: Beuth Verlag.

2009

Deutsches Institut für Normung e.V. (2009). PAS 1094: Hybride Wertschöpfung — Integration von Produktion und Dienstleistung.